1. Bookings
These terms constitute the entire agreement and understanding between you and Vistravi Ltd. Your booking once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Vistravi Ltd. In circumstances where Vistravi Ltd act as an agent for a tour operator, carrier or hotel, bookings will be subject to that tour operator’s, carrier’s or hotel’s terms and conditions.
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2. Price and Payment
2023 Prices are valid at £65.00 per hour for MPV car and £75.00 per hour for Minibus. Deposit of 25% when booking is made. When payment is made you will receive confirmation of your reservation. Details of cancellation charges that apply are outlined below. You may not seek to rely on system errors with a view to obtaining a booking at less than the correct price. Any contract entered into upon a mistake, such as wrong costing due to a system error will not be valid or binding. Amendments we can make are changes in transportation costs (including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates) mean that the price of your travel arrangements may change after you have booked. Vistravi Ltd reserves the right to charge for any increase if there is a change within 30 days of your departure. We will endeavor to notify you of any change in advance. You may at that time cancel your booking and you will be entitled to a full/partial refund if Vistravi Ltd is notified at least 5 working days or 24 hours where unforeseen circumstances arise before departure.
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3. Cancellation
You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made to Vistravi Ltd via our online contact form or write to 52 Princes Street, Thurso, KW14 7AE, UK.
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The following cancellation charges apply:·
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Tours of Caithness Booking – A full/partial refund if Vistravi Ltd is notified at least 5 working days or 24 hours where unforeseen circumstances arise before departure.
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Tours of Inverness and Central Highland – A full/partial refund if Vistravi Ltd is notified at least 5 working days or 24 hours where unforeseen circumstances arise before departure.

Tours of The Isle of Skye – A full/partial refund if Vistravi Ltd is notified at least 5 working days or 24 hours where unforeseen circumstances arise before departure.

Taxi Tours of Lochalsh – A full/partial refund if Vistravi Ltd is notified at least 5 working days or 24 hours where unforeseen circumstances arise before departure.

If you fail to inform Vistravi Ltd of your cancellation before the tour departs, you will be charged 100% of the price of the tour.

Our Cancellation Rights: We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your booking. In this event we will return to you all money you have paid to us, or if possible we will offer you an alternative tour product of a similar value.
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4. Alterations
If you want to change any of the details of your booking we reserve the right to make an amendment charge of 10 pounds GBP per person as a contribution to our administrative expenses. All amendments must be notified to us in writing by the person who made the original booking. We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavor to make sure that changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the agreed tour. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking. We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
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5. Complaints
In the unlikely event that you have experience any problems, you should in the first instance report the matter to a representative of Vistravi Ltd and should be reported within two months of travel date. If the matter is not then satisfactorily resolved please address any complaints to Vistravi Ltd, 52 Princes Street, Thurso, KW14 7AE, UK.

6. Other Travelling Conditions
Some of the tours may involve third parties whose terms and conditions apply. Some of the tours are also un-escorted and while every effort has been made to provide the customer with a safe and enjoyable tour, Vistravi Ltd cannot accept responsibility for events beyond our control.
Where you have booked travel with Vistravi Ltd, such travel will be subject to the terms and conditions of carriage of the company providing the transport. Should anyone be refused admission to any of our vehicles, we cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for the booking thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Please note on some occasions the tour itinerary details may differ from the ones advertised.
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7. Travel Insurance
Personal insurance is not included. We advise that all customers should take out appropriate travel insurance.

8. Pick-Up Points and Times
Please note that date of departure and collection timings are subject to change or cancellation should unforeseen circumstances occur.
Should you need to change your pick-up point this must be notified to us prior to this. You must not assume that you can go to another collection point. Please be on time as we cannot be responsible or liable for any loss or expense suffered.
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9. General Conditions
Withdrawal
We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other passengers and we shall have no further liability for the carriage of such passengers. Passengers are advised that they need to return to a tour at the time stated by the guide. A maximum period of Thirty minutes will be allowed for late running passengers before the tour moves on.

Fitness to Travel
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
Please note some tours involve a moderate to high amount of walking, therefore we ask customers to check with us in advance if they feel this may be an issue.

Passports/Visas
Where a passport or visa is required it is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full 10-year British Citizen passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least 6 months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport/visa requirements.

Special Requests
We cannot guarantee to meet all requests but will do our best to oblige. We should therefore be notified as early as possible of any special requirements.

Accident, Loss or Inconvenience
We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost. On rare occasions a vehicle without air-conditioning and without Wi-Fi may be used.

Third parties
A person who is not a party to these terms shall not have any rights under or in connection with them.

Governing Law
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Scottish law and the parties irrevocably submit to the exclusive jurisdiction of the courts of Scotland.
Call us on 01847 52 72 72

Last updated: June 2023

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